ENDPOINT COORDINATOR

Company: Innova
Location: Springdale
Posted on: March 20, 2025

Job Description:

Duties: Scope:

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Work is refresh of computers, printers and other endpoint devices. It includes handling inventory, imaging computers, removal and proper disposal of old systems. Network printer configuration, installation, and removal of old printers. Other duties related to refresh of endpoint systems.

Requirements:
-Computer hardware skills, like assembly, imaging, repair are preferred but not required. Customer service skills are preferred.
-Candidate should live within one hour of the primary work location, all work is onsite. Reliable transportation and being on time are a must.

Position Overview: Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at Clinic. Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on Clinic campuses. Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed. Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs. Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status. Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment. Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
Skills: N/A
Keywords:
Education: Minimum Education and/or Experience Required: High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor's degree and excellent computer troubleshooting and problem solving skills.
Skills and Experience:
Required Skills:
CUSTOMER SERVICE
COMPUTER TROUBLESHOOTING
PROBLEM SOLVING
Additional Skills:
ORDERING
SOFTWARE REQUIREMENTS
SCHEDULING
PRINTERS
LAWSON
RETAIL SALES
LIAISON
PROJECT MANAGEMENT
DOCUMENTATION
PROCESS IMPROVEMENT
CUSTOMER SERVICE ORIENTED
SUPPLY CHAIN
Languages:
English
Read
Write
Speak
Patents: No
Publications: No
Veteran Status: No

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).


ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.


Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated - Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS


Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.


The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Springdale , ENDPOINT COORDINATOR, Other , Springdale, Arkansas