Medical Office Team Leader
Company: Urgent Team
Location: Fayetteville
Posted on: October 24, 2024
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Job Description:
Washington Regional Urgent Care is looking for a Team
Leader/Center Manager to join our team in Fayetteville, AR. The
ideal candidate will have previous experience in a healthcare
office and enjoy participating in both daily operations and
management functions for their location(s). Open availability to
work during all business hours is required. ABOUT WASHINGTON
REGIONAL URGENT CARE: Washington Regional Urgent Care, with 4
locations in Northwest Arkansas, is an affiliate of Urgent Team,
one of the largest independent operators of urgent and family care
centers in the Southeast. The Urgent Team Family of Centers
provides quality and affordable family healthcare at more than 83
locations under seven brands. Washington Regional Urgent Care's
convenient, walk-in centers provide a range of healthcare services
including treatments for injuries and illnesses, occupational
health and wellness care. The centers are open seven days a week:
Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4
p.m., and Sunday, 1 p.m. to 6 p.m. Additionally, all Washington
Regional Urgent Care centers are Accredited Care Centers - a
designation from the Urgent Care Association which recognizes the
company's commitment to safety, quality, and scope of services. JOB
SUMMARY: As a Medical Office Team Leader at Washington Regional
Urgent Care, you will play a crucial role in ensuring a superior
patient experience. You will be responsible for overall operational
responsibility of your assigned center, including employee
engagement, financial results, and efficient delivery of services.
Our full-time team members work a rotating 36-40 hour/week
schedule, consisting of 12-hour weekday shifts and every-other
weekend. KEY RESPONSIBILITIES: In addition to working the Front
Desk in a full-time capacity, the Center Manager also: ---
Evaluates patient flow through the center to ensure appropriate
utilization of business resources. --- Monitor wait times for the
center and manage the workflow accordingly. --- Identifies
opportunities to increase business and scope of services provided
by the center. --- Ensures high team member morale and a
professional, effective, and efficient working atmosphere. ---
Manages adequate supplies inventory --- Participates in
administrative business operations meetings as scheduled. Counsels,
disciplines and/or recommends termination of team members as
necessary. --- Owns the performance results in regards to patient
experience, patient volume, financial results and service standards
--- Serves as the communication liaison between the home office and
all center team members --- Understands work flow and function of
all positions. --- Serve as the subject matter expert (SME) for
training and systems, i.e. UltiPro, DocuTAP, HealthStream, Front
Desk processes and Occupational Health. --- Implements the policies
and procedures from the Home Office. Follow all operational
guidelines. --- Responsible for Occ Health sales and grassroots
marketing of your center with support from the home office service
line leaders; includes direct involvement with community outreach,
community events, The Chamber of Commerce, etc. --- The above
duties and responsibilities generally reflect the expectations of
this position but are not intended to be all inclusive. SUPERVISORY
RESPONSIBILITIES Oversee all team members assigned within your
location(s) WHAT'S REQUIRED? --- Previous experience working in a
healthcare environment, specifically with medical reception, is
required; some management experience required --- Working knowledge
of work flow and scheduling --- Must be able to maintain a highly
structured environment FULL-TIME BENEFITS INCLUDE: --- Competitive
Salary --- Medical, Dental, and Vision Options --- Retirement
savings plans --- Continuing Education Reimbursement --- Paid Time
Off --- and MORE! Employment Type: Full Time
Keywords: Urgent Team, Springdale , Medical Office Team Leader, Hospitality & Tourism , Fayetteville, Arkansas
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